Return of the apartment

A short guide to a conflict-free return of an apartment or house. Should questions or problems arise, you can contact us at any time. We are happy to support you!

• The handover - Approx. 1 week before the end of the tenancy arrange a hand-over appointment either with us or directly with the landlord.

• Return the property as you received it - Many problems will be avoided if you take this principle to heart.

• Final cleaning - Unless otherwise agreed the apartment (including the inside and outside of the windows) must be handed over in perfectly clean condition and ready for the next tenant. We cooperate with several companies that are absolutely trustworthy and accomplish great results. Depending on the amount of work the fee for final cleaning is approx. 2.50 to 10.00 Euro/sqm living space or rather approx. 20.00 to 26.00 Euro/hour plus VAT. The fees are usually paid by the tenant. Please give us plenty of time - at least one week - to arrange the appointment. More information is here.

• Painting - If the walls of the apartment have been dirtied during  the tenancy - not by common usage - they will usually have to be painted. In this matter we also cooperate with companies. If the work has not been carried out before the handover, the tenant could be liable for lost rent because the apartment cannot be immediately re-let. If the apartment needs to be painted please arrange an appointment with your landlord or with us roughly 3 weeks before the end of the tenancy, to agree exactly on what work needs to be done.

• Handover protocol - When you move out a handover protocol should be made in which any defects in the property are noted. If we do the handover it is compulsory. It avoids unnecessary complications in returning the security deposit.

• Return of the security deposit - The deposit will be returned by the landlord and generally to an account of your choice. If the account is not in Germany the landlord will require the IBAN as well as the BIC/SWIFTCODE and the street address of your bank. The deposit is usually returned within 2 weeks.

• Cancellation of telephone services - Telephone services can only be cancelled by the customer himself in writing. Don't forget to give the telephone company an address where the final bill can be sent approx. 4 weeks after the cancellation date. The cancellation should be sent at least 10 days before you move out.

• Cancellation of electricity or gas services - If you pay your gas or electric bill seperately (not to the landlord) the meter must be read when you move out. We will be glad to help you. The cancellation, including the meter reading and your new address, must be faxed to the gas or electricity provider.

We not only support you with words and deeds during the whole tenancy: If you have questions concerning the rental relationship please get in touch with us. We are happy to help you! We also keep in touch with the landlord and mediate.

We are happy to make your stay in Munich pleasant in any way we can help.