Responsibility of the tenant in case of key loss

• When and where did you last see your key? Take a thorough look everywhere. If it is possible that the key fell out of your pocket, it is a good idea to retrace your steps.

• In case the key got stolen together with a document containing your address, immediate action is necessary! The lock should be replaced immediately!
• If necessary, notify the police.
• Notify your landlord and the building management of the key loss. The address on your ID makes it easy for the thief to find and enter your apartment.

• If a misuse of the key is possible, the lock should be replaced immediately.
• If a misuse of the key is impossible, the lock does not need to be replaced. In this case it is sufficient to make a copy of the key.
• Call the police or the lost-and-found office if anyone has returned your key.
• Notify the landlord or the building management.
• In case the landlord is not informed about the key loss, a partial deduction of the deposit at move-out is possible. If the landlord suspects a misuse of the key, the building's entire locking system may be replaced.
• Please note, that the tenant must not make a copy of the key without the landlord´s approval.

The tenant can prevent such high costs by taking out a private liability insurance in advance.Please check if other keys and the replacement of entire locking systems is covered as well.