Returning the Apartment

Our guide to the smooth return of the apartment.

Please leave the apartment the way you would like to find it. 
Usually, the next tenant will move in on the following day. 

Arrange a handover appointment – Please contact us or the landlord about a handover appointment approx. 2 week before move-out. Please note, that the return should take place by no later than 5 pm, if possible. 

Final cleaning – As agreed in the rental contract, the apartment must be returned professionally cleaned. Upon moving out, a commercial final cleaning takes place, which is commissioned by the landlord to a professional company. The costs are based on time and effort and are usually covered by the tenant. The landlord receives the invoice from the cleaning company and settles the costs with the deposit. Thorough pre-cleaning can reduce the cost of commercial cleaning. For everything that is part of a final cleaning, please refer to our checklist.

Handover protocol – At the time of move-in and move-out, you should make sure that a handover protocol is created, in which the current condition of the apartment is documented. If we conduct the handover on behalf of the landlord, you will receive a detailed digital protocol after moving out. The condition of the apartment is documented in writing and through photos. 

Return of the security deposit – The deposit will be repaid by the landlord. Please provide the relevant bank account information. As a rule, the deposit minus the cleaning costs will be refunded by bank transfer to a bank account specified by you a few weeks after the apartment has been handed back. Repayment may be delayed if damage has been repaired or claims still need to be settled. The landlord is legally obliged to repay the deposit immediately if there are no outstanding claims or damages. We place great importance on the landlord refunding the deposit quickly and correctly. If you have any questions or problems, please contact your customer advisor immediately.

We will gladly assist you in planning the return of your apartment and continue to support you thereafter. For more information please see the FAQ's.

Please contact us

You have questions about the handback or want to make an appointment? Our 20-language team is ready to help you.

Tel.: +49 89 340 823-29 |

Gavin Carey
Head of International Affairs

Contact person
Gavin Carey
Head of International Affairs
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