Returning the Apartment

Our guide to the smooth return of the apartment.

Please leave the apartment the way you would like to find it. 
Usually, the next tenant will move in on the following day. 

Arrange a handover appointment – Please contact us or the landlord about a handover appointment approx. 2 week before move-out. Please note, that the return should take place by no later than 5 pm, if possible. 

Final cleaning – As agreed in the rental contract, the apartment must be returned professionally cleaned. Upon moving out, a commercial final cleaning takes place, which is commissioned by the landlord to a professional company. The costs are based on time and effort and are usually covered by the tenant. The landlord receives the invoice from the cleaning company and settles the costs with the deposit. Thorough pre-cleaning can significantly reduce the cost of commercial cleaning. For everything that is part of a final cleaning, please refer to our checklist.

Handover protocol – At the time of move-in and move-out, you should make sure that a handover protocol is created, in which the current condition of the apartment is documented. If we conduct the handover on behalf of the landlord, you will receive a detailed protocol created with the help of an app specially developed for Mr. Lodge. In addition to recording cleanliness and wear and tear, the condition of the apartment is documented through photos. 

Return of the security deposit – The deposit will be repaid by the landlord. Please provide the landlord with the relevant bank account information. Depending on the billing method, the reimbursement is made after a few weeks.

We will gladly assist you in planning the return of your apartment and continue to support you thereafter. For more information please see the FAQ's.

Please contact us

You have questions about the handback or want to make an appointment? Our 20-language team is ready to help you.

Tel.: +49 89 340 823-29 |

Gavin Carey
Head of International Affairs

Cookie notice
This website uses cookies to personalize content, customize and measure advertising, and provide a safe experience. By clicking the "Allow all and continue" button, you consent to the collection of data via cookies.
Please enable cookies in your browser settings!