You have questions about the handback or want to make an appointment? Our 20-language team is ready to help you.
Tel.: +49 89 340 823-29 | info@mrlodge.de
Doris Palmiero
Director Real Estate Rentals
Authorized Signatory
Please leave the apartment in the condition you would like to find it yourself. In most cases , our apartments are occupied again the very next day.
Schedule a Check-Out Time - Please contact us or the landlord about two weeks before your move-out date to schedule a check-out time. Please note that, if possible, the check-out should take place by 5:00 p.m. at the latest.
Final Cleaning – As agreed in the lease, the apartment must be returned after a professional final cleaning. After you move out, a commercial final cleaning will be performed, which the landlord will commission from a specialized company. The costs are based on the amount of work required and are generally borne by the tenant. The landlords receive the invoices from the cleaning companies and deduct the costs from the security deposit. A thorough preliminary cleaning can help reduce the costs of the professional cleaning. Please refer to our checklist for details on what is included in the final cleaning.
Handover Report– When moving in and out, you should ensure that a report is prepared documenting the current condition of the apartment. If we handle this for our landlords, you will receive a detailed, digital report after the tenant moves out. The condition of the apartment is documented in writing and with photos.
Security Deposit Refund – The refund is processed by the landlord. Please provide the relevant bank account information in advance. Typically, the security deposit—minus any cleaning costs—will be refunded via bank transfer to the account you specify a few weeks after the apartment is returned. The refund may be delayed if damages need to be settled or outstanding claims need to be paid. Legally, the landlord is obligated to refund the security deposit immediately once all claims and damages have been resolved. We place great importance on the landlord refunding the security deposit quickly and correctly. If you have any questions or issues, please contact our customer service immediately.
We’re happy to help you plan the return of the apartment and will continue to support you afterward as well. You can find more information in the FAQs.
