You have questions about the handback or want to make an appointment? Our 20-language team is ready to help you.
Tel.: +49 89 340 823-29 | info@mrlodge.de
Gavin Carey
Head of International Affairs
Please leave the apartment as you would like to find it yourself. Our apartments are usually occupied again the following day.
Arrange a return date - Please contact us or the landlord about 2 weeks before you move out to arrange a return date. Please note that, if possible, the apartment should be returned by 5 pm at the latest.
Final cleaning - As agreed in the rental contract, the apartment must be returned professionally cleaned. After moving out, a commercial final cleaning takes place, which is commissioned by the landlord to a specialist company. The costs are calculated on a time and material basis and are usually borne by the tenant. The landlords receive the invoices from the cleaning companies and offset the costs against the deposit. Thorough pre-cleaning can reduce the cost of commercial cleaning. Please refer to our checklist to find out what is included in a final cleaning.
Return protocol - When moving in and out, you should ensure that a protocol is drawn up in which the current condition of the apartment is recorded. If we do this for our landlords, you will receive a detailed, digital protocol after you move out. The condition of the apartment is documented in writing and with photos.
Deposit repayment - The repayment is made by the landlord. Please provide the relevant bank details in advance. As a rule, the deposit minus the cleaning costs will be refunded by bank transfer to a bank account specified by you a few weeks after the apartment has been returned. Repayment may be delayed if damage has been repaired or claims still need to be settled. The landlord is legally obliged to repay the deposit immediately if there are no outstanding claims or damages. It is important to us that the landlord returns the deposit quickly and correctly. If you have any questions or problems, please contact our customer service team immediately.
We will be happy to help you plan the return of your apartment and continue to support you afterwards. Further information can be found in the FAQs.
